AURE / AI MASTERYReturn to AI Mastery
13of 16 · Operation and maintenance

Learning silo

Agent Sales Conversations

Train agents to make the useful next step clear while staying inside authorization, evidence, and truth boundaries.

Working artifact

conversation brief

AURE-13 produces a conversation brief with opening context, verified facts, questions, objections, handoff triggers, and forbidden claims.

  1. Name the actor and the decision.
  2. Record the evidence source and observation date.
  3. Set the authority boundary and unresolved question.
  4. Choose the next review event. Missing evidence stays unknown.

Pre-action review

The SOUL check

S / SCOPEWho authorized the action?
O / OBSERVEWhat actually happened?
U / USEWhat information may be used?
L / LIABILITYWho owns the edge case?